OFFICE OF THE OMBUDSPERSON

947 Fort Street, 2nd Floor, Victoria BC V8V 3K3, Victoria , V8W 9A5
Phone: 250-387-5855
Fax: 250-387-0198
Toll Free: 1-800-567-3247
Website: www.ombudsman.bc.ca
Hours: Monday to Friday 8:30am – 4:30pm

An Ombudsperson is an officer of the provincial legislature, independent of government and political parties, and is responsible for making sure that the administrative practices and services of public agencies are fair, reasonable, appropriate and equitable.


Programs & Services
- Provide information about what steps to take in dealing with a public agency
- Try to settle complaints through consultation
- Investigate complaints about administrative unfairness by a public agency
- Make recommendations to a public agency to resolve an unfairness
- Report to the provincial legislature
- Issue public reports

The Ombudsperson has jurisdiction over a wide range of public agencies, including:

- Provincial government ministries, including complaints regarding Income Assistance and the Family Maintenance Enforcement Program
- Crown corporations such as ICBC and BC Hydro
-Government boards such as WCB and the BC Human Rights Tribunal
-Hospitals, regional and local health agencies,and health-related government agencies such as Medical Services Plan and PharmaCare
-Schools and School Districts
-Universities and colleges
-Municipal and regional governments
-Self-regulating professions such as the Law Society, the College of Physicians and Surgeons, and the Registered Nurses Association of British Columbia

Last updated: 2014-08-08      Print Listing     



OLD AGE SECURITY

Service Canada/Regional Office
PO Box 1177, Victoria , V8W 2V2
Toll Free: 1-800-277-9914
TDD/TTY: 1-800-255-4786 French: 1-800-277-9915
Website: www.servicecanada.gc.ca (follow links to seniors)


Programs & Services
- Old Age Security Pension: qualifications include:- age 65 or over
-have lived in Canada for a minimum of 10 years after turning 18
-a Canadian citizen or legal resident

-Guaranteed Income Supplement: if you are a pensioner with little or no income, you may qualify. The amount depends on marital status and income.
-Allowance and Allowance for the Survivor: if income is below a certain level

Last updated: 2014-09-09      Print Listing     



OPEN LEARNING AGENCY

Thompson Rivers University
Box 301, 900 McGill Road, Kamloops, V2C 5N3
Toll Free: 1-877-664-4094 (local 7235) / 1-800-663-9711 (local 7000)
Website: www.truopen.ca


Programs & Services

Last updated: 2014-08-08      Print Listing     



OPERATION COME HOME

PO Box 53157, Ottawa, K1N 1C5
Phone: 613-230-4663
Fax: 613-230-8223
Toll Free: (24 hours): 1-800-668-4663
Email: info@operationcomehome.ca
Website: www.operationcomehome.ca
Hours: Monday to Friday 8am – 4pm EST

Operation Come Home prevents homeless youth from becoming homeless adults. Operation Come Home accomplishes this mission by providing homeless youth ages 16-30 with a variety of unique programs and services. Today, Operation Come Home remains the only organization in Canada that reunites youth with their families.


Programs & Services

Last updated: 2014-08-08      Print Listing     



OPERATIONAL STRESS INJURY SOCIAL SUPPORT PROGRAM - FOR MILITARY, RCMP SERVING AND RETIRED

IPSC Comox P.O. Box 1000 Station Main , Lazo, V0R 1C0
Phone: 250-339-8211 ext 7215
Toll Free: Veterans Affairs Assistance Line (24 hours): 1-866-522-2122
Alternate contact - DND Centre: 1-800-883-6094 (6am - 2pm)
Email: Zack.Donovan@osiss.ca
Website: www.osiss.ca


Programs & Services
Establish, develop and improve social support programs for Canadian Forces members, all Veterans and their families affected by operational stress
>Provide education and training to Canadian Forces and community groups to create an understanding and acceptance of operational stress injuries
Conduct Peer Support Groups for those suffering from an operational stress injury

Last updated: 2014-08-08      Print Listing     



OPTIONS FOR SEXUAL HEALTH (OPT)

Comox Valley Community Health Centre: VIHA
961 England Avenue, Courtenay, V9N 2N7
Phone: 250-331-8572
Fax: 250-338-9985
Website: www.optionsforsexualhealth.org
Hours: Tuesday 6 – 8:00pm and Thursday 4 – 6pm


Programs & Services
- Confidential and anonymous services regarding reproductive health issues
- Emergency contraceptive pill
- Low cost birth control
- Pregnancy testing
- Abortion information
- AIDS testing, STD testing and treatment, Hepatitis B and C testing, Hepatitis B immunization
- The Sex Line: 1-800-739-7367 (for more info, see the Sex Line listing)

Last updated: 2014-08-08      Print Listing     



OSTEOPOROSIS CANADA

Mid-Island Chapter – Parksville Pharmasave, Phone: 250-951-0243
Fax: 250-951-0343
Toll Free: 1-800-463-6842 Service in French Mon – Fri 9am – 5pm EST
Website: www.osteoporosis.ca

Contact: Lisa - lisaps@shaw.ca

Osteoporosis Canada works to educate, empower and support individuals and communities in the prevention and treatment of osteoporosis.


Programs & Services


For Public Individuals

Provides medically accurate information – this includes free publications, a bilingual toll-free info line, educational programs, referrals to self-help groups and community resources, and a website

For Health Care Professionals

Info on the latest prevention, diagnostic and treatment options
Developed practice guidelines and standards for use by physicians in their clinical practice
Provide a quarterly publication: Osteoporosis Update

Last updated: 2014-09-09      Print Listing