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Job Post Details

Call Centre Dispatch
Job ID: 7861
Start Date: Dec. 15, 2018
Wage: $15/hr
Hours: 11 PM-7 AM

DISPATCHERS PERFORM THE FOLLOWING DUTIES: * Answer all calls and requests for dispatch new job requests * Scheduling TCPs to work * Making daily changes to scheduler, * Daily dispatching through text/phoning or email * Setting to work flaggers, trucks, and sites, - coordinated * Changing the scheduler from open shifts, filled shifts, and confirmed. * Operate computerized telephone, cellular phone, mapping Geotab systems * Monitor and dispatch multiple job requests in multiply sectors in BC * Redispatch if necessary and all workers and site foremen * Attend special and periodical training programs on a continuing basis * Maintain a thorough working knowledge of flaggers, sites, site foreman, trucks in all sectors in BC WORK ALONE SECURITY CHECK INS * Answer phone calls/text from security personal working alone on job sites across Canada either on the half hour, hour, 2 hour or check in/out on their shift * Data entry proper/correct information on to a document and record time of call/text * Must be detail orientated * Follow the check in actions according to man down * Call Supervisors according to protocol * If man down procedure is put into action, call operator (0) asked to be dispatched through to the 911 operator in the province the Security work alone person is working


JOB REQUIREMENTS: High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. * Knowledge of computer operations sufficient to enter, retrieve and manipulate data * Ability to read and follow oral and written instructions * Net Keyboard/typing speed of 40 wpm or better (Gross minus errors = Net) * Effectively prioritize situations and make decisions based on the information received * Ability to hear and understand multiple sound sources * Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner * Work under stressful conditions and react appropriately using good judgment * Availability to work shifts, including nights, weekends and holidays * Willingness to maintain respectful working relationships with co-workers, supervisors and the general public * Possess a clear and understandable radio and telephone voice QUALITIES OF A GOOD DISPATCHER INCLUDE: * High moral character and integrity * Compassion * Good judgment * High degree of emotional self-control * Empathy and sensitivity * Intelligence * Good communication skills * Self confidence * Creativity and ingenuity * Strong desire to serve the community * Effective at multi-tasking PHYSICAL DEMANDS: * Ability to sit, talk and hear * Ability to use hands and fingers to handle, feel or operate objects, tools or controls * Ability to reach with hands and arms * Ability to occasionally lift and/or move up to 25 pounds * Vision abilities include close vision and ability to adjust focus * Ability to function in work environment with moderate noise level from several sources creating constant activity * Filing, sorting, organizing

Company: Domcor
Contact: Virginia Granbois
Phone: 250-914-8658
Address: 1275 Cypress Street, Campbell River
Apply By: Phone