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Job Post Details

Call Centre Dispatch
Job ID: 7861
Start Date: Dec. 15, 2018
Wage: $15/hr
Hours: 11 PM-7 AM
Duties:

DISPATCHERS PERFORM THE FOLLOWING DUTIES: * Answer all calls and requests for dispatch new job requests * Scheduling TCPs to work * Making daily changes to scheduler, * Daily dispatching through text/phoning or email * Setting to work flaggers, trucks, and sites, - coordinated * Changing the scheduler from open shifts, filled shifts, and confirmed. * Operate computerized telephone, cellular phone, mapping Geotab systems * Monitor and dispatch multiple job requests in multiply sectors in BC * Redispatch if necessary and all workers and site foremen * Attend special and periodical training programs on a continuing basis * Maintain a thorough working knowledge of flaggers, sites, site foreman, trucks in all sectors in BC WORK ALONE SECURITY CHECK INS * Answer phone calls/text from security personal working alone on job sites across Canada either on the half hour, hour, 2 hour or check in/out on their shift * Data entry proper/correct information on to a document and record time of call/text * Must be detail orientated * Follow the check in actions according to man down * Call Supervisors according to protocol * If man down procedure is put into action, call operator (0) asked to be dispatched through to the 911 operator in the province the Security work alone person is working

Requirements:

JOB REQUIREMENTS: High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. * Knowledge of computer operations sufficient to enter, retrieve and manipulate data * Ability to read and follow oral and written instructions * Net Keyboard/typing speed of 40 wpm or better (Gross minus errors = Net) * Effectively prioritize situations and make decisions based on the information received * Ability to hear and understand multiple sound sources * Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner * Work under stressful conditions and react appropriately using good judgment * Availability to work shifts, including nights, weekends and holidays * Willingness to maintain respectful working relationships with co-workers, supervisors and the general public * Possess a clear and understandable radio and telephone voice QUALITIES OF A GOOD DISPATCHER INCLUDE: * High moral character and integrity * Compassion * Good judgment * High degree of emotional self-control * Empathy and sensitivity * Intelligence * Good communication skills * Self confidence * Creativity and ingenuity * Strong desire to serve the community * Effective at multi-tasking PHYSICAL DEMANDS: * Ability to sit, talk and hear * Ability to use hands and fingers to handle, feel or operate objects, tools or controls * Ability to reach with hands and arms * Ability to occasionally lift and/or move up to 25 pounds * Vision abilities include close vision and ability to adjust focus * Ability to function in work environment with moderate noise level from several sources creating constant activity * Filing, sorting, organizing

Company: Domcor
Contact: Virginia Granbois
Phone: 250-914-8658
Fax:
Email: recruiting@domcor.ca
Address: 1275 Cypress Street, Campbell River
Apply By: Phone
Email
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