Job Post Details
Operations Manager - Multicultural and Immigrant Services Association of North Vancouver Island
Job ID: 16526
Start Date: August 1, 2026
Wage: $64,500-$74,500
Hours: Full time 9:-5, M-F
Duties: Responsibilities:
Organizational Leadership and Strategic Plan Implementation
Translate mission, vision and strategic priorities into annual plans, KPIs, budgets, and cross-team execution frameworks
Oversee day-to-day internal operations including leading the service team
Model clarity, collaboration, and accountability across the organization
Financial Leadership and Performance Oversight
Oversee finance, budgeting, compliance, and financial reporting, working closely with HR and Finance
Manage the annual operating budget, oversee accounts payable/receivable, and coordinate with auditors for annual reviews
Support resource allocation decisions by linking financial insight to strategic priorities
People, Culture and Organizational Development
Lead HR functions for the 15–20-person team, including recruitment, onboarding, retention, succession planning, and implementing professional development programs
Foster a culture of accountability, collaboration, and inclusion
Participate in program evaluation and assist with responding to evaluation results (e.g., client outcome surveys, satisfaction surveys, service delivery assessments)
Support the collection of impact data for reporting and stakeholder engagement purposes
Systems, Technology and Infrastructure
Oversee the organization’s digital infrastructure, including CRM, cybersecurity protocols, and hardware procurement
Oversee office leases, maintenance, and supplies for physical or hybrid workspace
Risk and Compliance:
Ensure the nonprofit remains in good standing with the BC Societies Act and manages insurance and health/safety (WorkSafe BC) requirements
Maintain internal policies, controls, and risk mitigation frameworks
Requirements: Required:
Minimum 5 plus years in business operations or education management, with at least 2 years in the nonprofit sector, with a preference for work with immigrant and refugee services
Bachelor’s degree, business administration, management, nonprofit management, or a related field. A master’s degree in education or social services with a focus on intercultural studies is preferred
Strong financial literacy, including knowledge in forecasting, budgeting, and performance analysis
Strong literacy in human resources including performance management
Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and adapt to changing needs
Demonstrated equity-centered organizational practice including the demonstrated ability to foster a positive and engaging team environment
Fluency in English (a second language is an asset)
Valid BC driver’s license and reliable transportation
High proficiency in cloud-based tools (Microsoft 365) and accounting software
Satisfactory vulnerable sector criminal record check
Adherence to MISA’s code of ethics and mission statement
Preferred Skills, Knowledge, and Experience
Demonstrated experience in developing and improving organizational systems, policies, and operational processes
Nonprofit financial administration
Ability to work in a fast-paced, evolving environment
Strong organizational and time management skills
Knowledge of community resources and experience working with communities
Able to work in British Columbia and start shortly after hiring process is completed.
Company: MISA
Contact: Karen Evans
Notes: This is a Senior Management position, second to the Executive Director.
Fax:
Email: hr@immigrantwelcome.ca
Address: 200-1170 Shoppers Row, Campbell River, BC V9W 2C8
Apply By:
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