Job Post Details

Operations Manager - Multicultural and Immigrant Services Association of North Vancouver Island
Job ID: 16526
Start Date: August 1, 2026
Wage: $64,500-$74,500
Hours: Full time 9:-5, M-F
Duties: Responsibilities: Organizational Leadership and Strategic Plan Implementation Translate mission, vision and strategic priorities into annual plans, KPIs, budgets, and cross-team execution frameworks Oversee day-to-day internal operations including leading the service team Model clarity, collaboration, and accountability across the organization Financial Leadership and Performance Oversight Oversee finance, budgeting, compliance, and financial reporting, working closely with HR and Finance Manage the annual operating budget, oversee accounts payable/receivable, and coordinate with auditors for annual reviews Support resource allocation decisions by linking financial insight to strategic priorities People, Culture and Organizational Development Lead HR functions for the 15–20-person team, including recruitment, onboarding, retention, succession planning, and implementing professional development programs Foster a culture of accountability, collaboration, and inclusion Participate in program evaluation and assist with responding to evaluation results (e.g., client outcome surveys, satisfaction surveys, service delivery assessments) Support the collection of impact data for reporting and stakeholder engagement purposes Systems, Technology and Infrastructure Oversee the organization’s digital infrastructure, including CRM, cybersecurity protocols, and hardware procurement Oversee office leases, maintenance, and supplies for physical or hybrid workspace Risk and Compliance: Ensure the nonprofit remains in good standing with the BC Societies Act and manages insurance and health/safety (WorkSafe BC) requirements Maintain internal policies, controls, and risk mitigation frameworks
Requirements: Required: Minimum 5 plus years in business operations or education management, with at least 2 years in the nonprofit sector, with a preference for work with immigrant and refugee services Bachelor’s degree, business administration, management, nonprofit management, or a related field. A master’s degree in education or social services with a focus on intercultural studies is preferred Strong financial literacy, including knowledge in forecasting, budgeting, and performance analysis Strong literacy in human resources including performance management Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and adapt to changing needs Demonstrated equity-centered organizational practice including the demonstrated ability to foster a positive and engaging team environment Fluency in English (a second language is an asset) Valid BC driver’s license and reliable transportation High proficiency in cloud-based tools (Microsoft 365) and accounting software Satisfactory vulnerable sector criminal record check Adherence to MISA’s code of ethics and mission statement Preferred Skills, Knowledge, and Experience Demonstrated experience in developing and improving organizational systems, policies, and operational processes Nonprofit financial administration Ability to work in a fast-paced, evolving environment Strong organizational and time management skills Knowledge of community resources and experience working with communities Able to work in British Columbia and start shortly after hiring process is completed.
Company: MISA
Contact: Karen Evans
Notes: This is a Senior Management position, second to the Executive Director.
Fax:
Email: hr@immigrantwelcome.ca
Address: 200-1170 Shoppers Row, Campbell River, BC V9W 2C8
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