Job Posting – Program Support Specialist

Status of this competition: We are accepting application packages until a suitable candidate has been hired..

Creative Employment Access Society

is seeking a Program Support Specialist with excellent computer and client service skills and strong attention to detail. This is a temporary position to backfill for an employee on leave. Return date is unknown at this time.

You will be interested in this position if you truly enjoy helping others achieve their goals, desire to work in a supportive and effective team, embrace variety and change, and have above average communications and interpersonal skills.

We offer a generous compensation package that is reflective of the strong and varied skillset required.


This position is 37.5 hours per week and will be under an averaging agreement for the following schedule:

Monday, Tuesday, Thursday    8:30 to 4:30 with ½ hour lunch
Wednesday                               8:00 am to 8:00 pm with ½ hour lunch and ½ hour dinner break
Friday                                        8:30 to 12:30

(Shared amongst the team of 4 FTE positions)

Case Management Support
• Follow complex processes and document in the Integrated Case Management (ICM) System
• Manage incoming referrals
• Contact clients and administer Job Sustainment tracking program
• Assist with Quality Assurance and maintain data integrity

Self-Serve Centre Support
• Assist clients with use of computers and print materials for job search purposes
• Inform clients about other relevant community services as appropriate

Front Desk
• Answer phones and greet clients
• Provide basic information about services available
• Screen prospective clients for eligibility

• Prepare monthly workshop and appointment schedule
• Make changes to schedule on an ongoing basis to support work-life balance of all staff

• Backfill of other administrative tasks as needed
• Other tasks as requested by Management

Skill and Knowledge Requirements
• Above average client service skills
• Strong computer skills with aptitude for learning new software
• Demonstrated ability to task switch frequently and manage priorities
• Demonstrated ability to follow complex procedures
• Strong oral and written communication in English

Other Desirable Skills
• Fluency in French or other second language would be a tremendous asset

Hiring is contingent upon satisfactory completion of security screening and criminal record check. CEAS will provide the successful candidate with the documentation and payment required to obtain the criminal record check.

To apply for this position, please submit a resume, cover letter and a completed application form.

Application Form in Word Format                                Application Form in PDF Format

Application packages should be addressed to:

Terry Knight
Finance and Administration Manager
Creative Employment Access Society
Suite 103 – 555 4th Street
Courtenay, BC V9N 1H3