What is your resolution policy?
ISSUE RESOLUTION PROCESS
The intent of this process is to ensure that any concerns or grievances presented to our organization receive a fair hearing and resolution and that lessons learned are incorporated into our training, policies, and procedures as required.
Our guiding principles are:
- Respectful communication
- Sincere desire to understand the issue and how it has affected the complainant
- Provide a timely, fair, objective and informed resolution
- Keep all parties informed throughout the process
The complainant is responsible for providing accurate information and responding to contact attempts by the WorkBC Centre. WorkBC Centre staff and management are responsible for gathering information, reviewing WorkBC policy, and considering whether the outcome desired by the complainant is possible and reasonable.