Job Post Details

Job ID: 16490

Start Date: 05/18/2026

Wage: 23.00

Hours: 37.5

Duties: Greet customers in person, by phone, and by email in a professional and friendly manner. Respond to customer inquiries and help customers identify the right print, signage, and finishing options for their projects. Gather accurate job details, including size, quantity, material, artwork, finishing, deadline, delivery, and billing information. Prepare clear job notes and instructions for design, prepress, production, and finishing teams. Review customer requests and artwork submissions for missing information before jobs move forward. Communicate with customers regarding estimates, approvals, timelines, updates, and completed orders. Assist with basic estimating, quote preparation, order entry, and project follow-up. Coordinate with internal departments to help ensure jobs are produced accurately and on schedule. Monitor active jobs and follow up on outstanding details, approvals, or customer responses. Learn and use company systems for customer records, quotes, job tickets, emails, and production notes. Help maintain organized customer files, job records, and order documentation. Support walk-in customers with common products such as business cards, forms, brochures, posters, signs, banners, labels, and other printed materials. Escalate complex production, pricing, design, or customer concerns to the appropriate team member or manager. Assist with general administrative tasks related to customer service, order processing, and front office workflow. Maintain a positive, respectful, and team-focused approach while working in a busy production environment.

Requirements: Strong customer service and communication skills. Excellent attention to detail and accuracy. Ability to stay organized while managing multiple customer requests and active jobs. Professional, friendly, and calm approach when working with customers. Good written communication skills for email, notes, and customer follow-up. Comfortable using computers, email, and basic office software. Ability to learn new systems, terminology, products, and production processes. Reliable, punctual, and able to work full-time in person at our Courtenay location. Ability to ask clear questions and confirm details when information is missing. Team-focused attitude with a willingness to support coworkers and production staff. Ability to work in a busy, deadline-driven environment. Previous experience in customer service, administration, project coordination, estimating support, retail management, or office reception is an asset. Previous experience in printing, signage, graphic design, marketing, or production is an asset, but not required. High school diploma or equivalent preferred. Must be legally able to work in Canada.

Company: ABC Printing & Signs

Contact: Jamie Lamb

Notes: To help us better understand your experience and interest in the role, please include a brief note with your application answering the following questions: What interests you about working with a local print and sign company? What are you looking for in your next long-term role? Tell us about a previous role where accuracy, communication, and follow-through were important. This position requires learning print and signage products, materials, terminology, and production workflows. What makes you confident you would succeed in this type of environment? Are you available to work full-time, Monday to Friday, in person at our Courtenay location? Do you have any previous experience in printing, signage, design, marketing, estimating, administration, project coordination, or production? If yes, please briefly describe it. Applications that include a thoughtful response to these questions will be given stronger consideration.

Email: abc@abcprinting.ca

Address: 301 Puntledge Rd

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